Frequently Asked Questions
Finding beauty in imperfection and answers to your common inquiries.
What is the philosophy behind your home products?
Our collection is inspired by the Japanese aesthetic of Wabi Sabi, which celebrates natural materials, craftsmanship, and the beauty of imperfection. Each piece is unique and may feature slight variations in texture and tone.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Because many of our items are handcrafted by artisans, some specialty pieces may require a longer lead time, which will be noted on the product page.
Do you offer international shipping?
Yes, we ship our home goods worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or broken, please contact us within 48 hours of delivery with a photo of the item, and we will arrange a replacement or full refund immediately.
How should I care for my handmade ceramics and textiles?
To preserve the integrity of natural materials, we recommend hand-washing ceramics and using gentle, pH-neutral detergents for textiles. Specific care instructions are included with every purchase.
Are your materials sustainably sourced?
Sustainability is core to our mission. We prioritize reclaimed wood, organic linens, and recycled clays, working exclusively with artisans who follow ethical production standards.